Customer Service

Gatmans Mowers&More Service and Supply Parts for all Makes and Models. We carry out servicing and repairs as quickly as possible without compromising on quality.


Shipping and Delivery

Delivery of your product will be via a courier chosen by Gatmans Mowers&More. We will endeavour to have your order delivered in 2-3 working days from payment confirmation, however this can vary depending on your location. Circumstances may occur when it takes longer than usual and this is beyond our control. When we process your order we will give you a time indication via phone or email.

If you wish to make an order for product to be delivered outside of New Zealand, please call us to discuss.

Delivery charges within the North Island and South Island of New Zealand will be shown as a separate item before you choose to enter your payment details and send the order to be processed. If you wish to order and choose to ‘pick up from our store’ freight will be at no charge.

Delivery to an offshore island of New Zealand is welcome. Please enter the details of the pick up point or shipping agent on the mainland at which it would be convenient for you to have the order delivered. Mowers&More's responsibility for product shall cease on delivery of the order to the shipping agent, properly addressed.

For payments via credit card, your details are delivered immediately to a secure ecommerce server and our bank debits your card for the cost of the items ordered and of delivery. If Gatmans Mowers&More is unable to deliver any items, your card will be credited with the full cost and delivery charge for that item debited when the order was placed.

All prices stated are in New Zealand Dollars and are inclusive of GST unless otherwise stated.


Returns Policy

You may cancel this order without charge at any time up to the time goods are dispatched. Any charge to your credit card will be credited less the freight charge.


Liability Policy

In no event shall Gatmans Mowers&More be liable, whether in contract, in tort or on any other basis, for any damages sustained by any organisation or person arising from or related to loss of use, failure or interruption in the operation of any item, or for incidental, consequential, indirect damages or liabilities or for loss of revenue, loss of business, or other financial loss arising out of or in connection with the sale, maintenance, use, performance, failure or interruption of any item.


Warranty

Product warrantees are provided by manufacturers and distributors. For any warranty issues, please contact us directly, as goods will need to be returned back to base.


Privacy Policy

We value your privacy so we will never give, lease, sell or otherwise disclose your personal information. Any information you do provide to us will be held with the utmost care. If you have any questions at all about our Privacy Policy, please Contact Us.

Resale or Disclosure of Information to Third Parties

Gatmans Mowers&More does not sell, rent, loan, trade, or lease any personal information collected by this website, including contact forms, download requests or email lists.

Usage Information Collected By Our Website

Gatmans Mowers&More does collect information about how people are navigating our website in order to improve the value of our website and the materials available to you. This information is held completely confidentially and will not be revealed to any third party.

Privacy of our Email Lists

Individuals joining our mailing lists are added to our email database using the forms provided on this web site. We do not sell, rent, loan, trade, or lease the addresses on my lists to anyone.

Unsubscribe Policy

We strive to only send e-mail to those who want to receive it. If you would prefer not to receive future e-mails, please use the 'unsubscribe' link located at the bottom of our email communications.


Website Security

We take your security very seriously. Our site is secured by Secure Sockets Layer (SSL) technology that encrypts your information and sends it over a secure HTTPS connection. Your details are used only to allow us to process and deliver your order. We will never sell or give your personal details to another party. Our online transactions are managed by Direct Payment Solutions (DPS). DPS is certified with banks in Australia, NZ, Pacific Islands, Singapore, South Africa, USA and United Kingdom.


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Prices include GST